Frequently Asked Questions
Orders
How do I place an order?
Browse our catalog, add items to your cart, and proceed to checkout. Fill in your shipping and payment details, confirm your order, and you are all set. You will receive an email confirmation right away.
Can I change or cancel my order after placing it?
If your order has not shipped yet, we can usually make changes. Reach out via our contact page as soon as possible with your order number. Once an item is in transit, modifications are no longer possible.
How do I track my package?
After your order ships, we send a tracking number to your email. Click the link in that email to see live updates from the carrier.
Shipping
When will my order arrive?
Standard shipping takes 5 to 7 business days. Express delivery gets your order there in 2 to 3 business days. For the full breakdown, visit our Shipping Information page.
Do you ship outside the US?
International shipping may be available depending on the destination. Import duties and taxes are the buyer's responsibility. Expect 7 to 21 business days for international deliveries.
Returns
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Full details are on our Returns & Refunds page.
How do I send something back?
Contact us through the contact page with your order number. We will email you return instructions and a prepaid shipping label within one business day.
Payment
Which payment methods do you accept?
We accept all major credit and debit cards. Available payment options are displayed at checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through a PCI-compliant payment partner. We never store your card details on our servers.
General
How can I reach customer support?
Send us a message through our contact page. We respond within 24 hours on business days.